FAQ

What is the shipping time?

Orders are fulfilled in 1-3 business days. All order are shipped via USPS or UPS ground. Both carriers estimate 2-8 business days for shipping. Keep in mind that the mail system has been a bit slow and the holiday season will affect shipping times as well. If you are needing an express order, please contact us via email and we will accommodate you the best we can!

How is my gift wrapped?

Our gifts are designed in various colors of crinkle paper, with layers of interior wrapping including tissue paper and custom specialty paper with our signature sparrow closure sticker. We use a linen wrapped Sparrow Gift Box and embellish it with a beautiful satin ribbon and gift tag. Included inside is a message card from the recipient.  

Sparrow Boxes are shipped in tight shipping boxes with biodegradable peanuts for protection.

What are the sizes of your gift boxes?

We have two sizes of Sparrow Boxes that are used according to the sizes of our gifts.

The large Sparrow Box is 10 x 10 x 4, and the small Sparrow Box is 8 x 8 x 4.

What if I want multiple gifts for different people/locations?

We can do this! Just fill out the message box while adding each gift to the cart. At check out, you'll be prompted to add addresses to each gift. We try to make your shopping experience as easy as possible!

Can I Customize my Gift Box?

We offer special customization to our gift orders over 20. Check out our corporate page for more details!

What is the return policy?

While all orders are final, we are in the business of making people smile. If you received your gift less than perfect, contact us at hello@sparrowboxco.com so we can make it right!

Do you ship internationally?

If you need gifts sent overseas, contact us at hello@sparrowboxco.com.

Do you make event gifts?

Yes, we can help you find the perfect gift! Contact us and lets chat!

Do you make Corporate gifts?

Yep, this is our specialty! Check out our corporate page and catalog. When you're ready, give us a shout and let us make your corporate gifting a breeze!